How do I make a claim for a lost or damaged shipment?

Record visible damage on the delivery note at the point of receipt and photograph the packaging before discarding it. A formal written claim is then submitted to Go Trans with the booking reference, photographs where applicable, and proof of the shipment's declared value. [DATA NEEDED FROM CLIENT: confirm the claims window in days from collection date and the submission channel.] Go Trans processes the claim with the carrier and reports the outcome to the customer.