Who files when the consignor and consignee disagree?

Whoever holds the right of disposal over the goods at the time of loss is best placed to notify the carrier and preserve evidence — the consignee after delivery, the sender before it. In practice the party carrying the financial loss files, because they have the incentive to meet the deadlines and keep the documentation together. Agreeing this in advance avoids both parties assuming the other has acted.

Read more about this topic in our article

What is a Freight Claim?