Who is liable when a consignment arranged by a broker is damaged in transit?

The carrier named on the CMR consignment note holds direct liability under CMR Article 23 — not the broker. The ceiling is 8.33 SDR per kilogram of gross weight affected, approximately €10–11 per kilogram at current SDR rates. A 200 kg consignment of electronics worth €22,000 has a CMR ceiling of approximately €2,000–2,200. The gap between that ceiling and the cargo's commercial value is covered by cargo insurance arranged separately at the booking stage. Go Trans coordinates the freight claim with the responsible carrier on the shipper's behalf — the shipper does not manage the claims process directly.