Go Trans Privacy Policy

GO TRANS BELGIUM SRL is the data controller for personal data processed through go-trans.be and the Go Trans service.

Registered office

Rue Arthur Maes 100 bte 216, 1130 Bruxelles, Belgium

Operating address

Gentsesteenweg 102, D4, 9240 Zele, Belgium

Enterprise number (KBO/BCE)

1029.859.391

Privacy contact

trans@go-trans.be

Personal data reaches Go Trans through the quote form, the contact form, your account, and direct contact by phone or email.

• Quote and booking data: full name, pick-up address, delivery address, phone number, email address, preferred contact method, and shipment details such as dimensions, weight, quantity, and description of the goods.
• Contact form data: name, email address, subject, and message.
• Account data: login details and the bookings linked to your account.
• Receiver data: the receiver's name, address, and phone number, where you supply them for delivery.
• Website data: cookie and device data, as described in the Go Trans Cookie Policy.

The names, addresses, and contact details in the quote form are required to arrange a shipment. Without them, Go Trans cannot book the transport.

Each use of personal data rests on a legal basis under the General Data Protection Regulation (GDPR).

Go Trans does not sell personal data and does not use it for automated decisions with legal effects on you.

Personal data is shared only with the parties a shipment or the law requires.

• Carrier partners: DSV, DHL, DPD, UPS, or FedEx receive the names, addresses, contact details, and shipment details needed to collect and deliver your goods.
• Customs authorities: shipments leaving the EU require declarations that include sender and receiver details.
• Service providers: website hosting, email, and IT providers process data on Go Trans's behalf and only for the purposes set out in this policy.
• Public authorities: data is disclosed when Belgian or EU law requires it.

Shipments to the United Kingdom, Türkiye, or other non-EU destinations involve sending personal data outside the EU. Some carrier partners are also part of groups headquartered outside the EU.

These transfers rely on an adequacy decision of the European Commission, such as the one for the United Kingdom, or on the safeguards the carrier applies, such as standard contractual clauses. Where neither applies, a transfer takes place only when it is necessary to perform the shipment you booked.

Personal data is kept only as long as its purpose requires.

• Invoices and accounting records: 10 years, as required by Belgian accounting law.
• Booking and claim records: for the duration of the shipment and any claim period.
• Contact form messages: until the enquiry is closed.
• Account data: for as long as your account stays active, and deleted on request.
• Cookie data: for the periods set out in the Go Trans Cookie Policy.

Under the GDPR, you have the right to:

• access the personal data held about you
• correct inaccurate data
• have your data erased when it is no longer needed
• restrict or object to processing
• receive your data in a portable format
• withdraw consent at any time, for processing based on consent

Send requests to trans@go-trans.be. Go Trans responds within 1 month of receiving the request.

You have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), Rue de la Presse 35, 1000 Brussels, Belgium.

Contacting Go Trans first lets the team resolve the issue directly.

Personal data is protected by an encrypted website connection (HTTPS) and by access restricted to the staff who handle bookings.

Go Trans services are intended for adults and businesses. Go Trans does not knowingly collect personal data from children under 16.

Go Trans updates this policy when its data practices or the applicable law change. The date at the top of this page shows the latest version.